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Michelle Miller

As vice president of retail sales and operations for the South Central region of Verizon Wireless, Michelle Miller is in charge of “anything and everything that involves store operations” for 12 states, three time zones, 810,000 square feet and 5,000 employees. Of the nearly 300 stores she leads, there are two in Plano and two that were extensively damaged by Hurricane Harvey in Houston. When we meet at the Renaissance Dallas at Plano Legacy West Hotel, she has just spent a week helping with disaster relief efforts.

Michelle Miller was a speaker at Plano Profile’s Women in Business Summit 2017. This year’s summit will take place on Friday, September 28 at the Hilton Dallas/Plano Granite Park Hotel. We invite you to join us to hear from more inspiring, powerful women just like Michelle. Click here for details and tickets.  

Growing up, her family was supportive. “They always told me, ‘If that’s the best that you can do, then we’re proud of you.’ It drove me crazy; I’d think, ‘I can do better.’” When someone suggested she forgo college and instead become “head bank teller” she set her sights on “the largest place [she] could afford”: the University of Colorado in Boulder.

Upon graduation, with a degree in Kinesiology, she went to work in a call center. “I had a student loan to pay off,” she laughs. She’s been with Verizon ever since. Over 19 years she has held 13 different positions, relocated from Denver to Irvine, California to Atlanta and to Dallas. She’s witnessed the progression of the industry first-hand and even remembers the advent of text messaging. “We sat around passing out papers on how to send a text message. I thought, ‘Why wouldn’t you just call?’”

Much of Michelle’s drive comes from wanting to be a positive role model for her two daughters. “A lot of what I do is showing them that you can do whatever you want to do.”

“The best thing that comes from change is growth. When you walk through being uncomfortable, you have no choice but to grow.”

But mostly, it’s that she’s not afraid of change. “The best thing that comes from change is growth. When you work through being uncomfortable and have to adjust to new experiences and exposure, you have no choice but to grow. It’s nice to look back and say, ‘Wow, look how far I’ve come.’”

As for what other women can do to make themselves more successful, Michelle says, “Often we measure ourselves against others. We need to start determining what success looks like for each of us, and honor ourselves by pursuing it.”

“Often we measure ourselves against others. We need to start determining what success looks like for each of us, and honor ourselves by pursuing it.”

Read more: Arianna Huffington on women in business

Plano Profile’s 17th annual Women in Business Summit

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Learn how North Texas’ Wonder Women have been a driving force in their industries and what it takes to go above and beyond what is expected.

Bringing together over 400 of the most respected women from global enterprises, non-profits, government and SMB businesses of the North Texas community—Plano Profile’s Women in Business conference celebrates, unites and empowers DFW’s leading ladies.

This one-of-a-kind learning and business event features special guest speakers, panel discussions and ample networking opportunities. This is your chance to learn from the best and share your best.

It’s time to play a bigger game.


Merrilee Kick, CEO/Founder of BuzzBallz/Southern Champion
Jana Etheridge, Managing VP, Chief of Staff and Customer Office, Financial Services, Capital One
Myrna Estrada, Vice President and Regional General Manager for Safeco Insurance
Dana Beckman, Director of Corporate Affairs at Alliance Data
Maxie McCoy, author and writer obsessed with giving women the tools they need to believe in themselves
Lauren Przybyl, Fox 4 Good Day Anchor
Jasmin Brand, CEO of Launch DFW and President at Darby James


10:30 am – 11:30 am Registration and Networking

11:30 am – 4:00 pm

  • Keynote Speaker
  • Lunch
  • Networking / Break-out Sessions
  • Panel Discussion
  • Networking / Break-out Sessions

4:00 pm – 6:00 pm Cocktail Party


Individual, $125 
Table of 8, $750

While the event proudly celebrates the progress and success of women in business, gentlemen are welcome to attend and learn from our powerful female leaders.

Rebecca Silvestri is the vice president of Sales & Marketing. She is also the wife of Philip Silvestri, publisher of Local Profile. In a previous life, Rebecca was a math teacher in London and the...